How can we help you?
Payment options
Play hard, pay smart at Colorado Buffaloes Official Online Store. Explore secure transactions, convenient options, and maximize your shopping experience. Let's dive in and win with payments.
We currently accept online payments with a number of payment methods. A full list of available payment methods will be displayed at the checkout when placing your order. Please note: If you used a credit card or PayPal for an order that was attempted but not completed and a charge from FRG*TEAMFANSHOP on your method of payment, it is because your financial institution placed a temporary hold on your account to ensure funds will be available if the order processes through. Your account is not actually billed until your order is processed and a confirmation number is received. If the order is not processed, the hold will automatically expire within 2-7 business days and no action is required on your part. If you have a question about your Fanatics account, please contact our Fan Services team at 855-612-3875. If you used a credit card to place your order, in some cases for pre-order items, and items that will not ship within 1-2 days, we will place a temporary hold on your account to ensure the funds are available, but will not charge your payment method until 1 to 2 days prior to the first shipment on your order. If your payment method was not charged you will not see any refunds. If you have been charged it can take 2-7 business days to reflect on to the original form of payment at checkout. When a refund has been processed, you will receive an email confirmation confirming this is completed. Sales tax is charged for orders shipped within the the applicable areas of the United States. Items shipped to military addresses are not subject to taxes. The amount of sales tax charged is based on current tax rates, and the amount on your order is an estimated tax that may differ from the actual sales taxes charged. State and local tax rates are subject to change at any time. Taxes are refunded for returned items. If you are eligible for tax exemption, please place your order first and then contact us to have your taxes refunded. Follow the instructions provided to complete the tax-exempt form and attach the required documentation for verification. Any promotions offered can be found towards the top of our site while browsing our collections. Promotions are updated daily, so check back often for new offers. FanCash is Fanatics' loyalty currency that can be redeemed across Fanatics experiences. Every dollar of FanCash is a dollar to spend on authentic apparel, Bonus Bets, collectibles and more. To earn and use FanCash across Fanatics experiences, you need to have a Fanatics ONE account. Learn more about FanCash here. What payment methods do you accept?
To better your experience and ensure you feel confident in our already secure checkout process, we require the following:
Failure to provide this information may cause your order to be delayed or canceled. The charge on your statement will appear from FRG*TEAMFANSHOP.
Why do I have a pending transaction/charge on my account?
Why do I not see a refund in my bank account?
Will I be charged sales tax?
Do you have any coupons, promotions, or discounts?
To apply your discount, simply enter the code provided at the final step of checkout – you will see the discount automatically deducted from your cart total. Please note that we do not offer price matching, and promotional codes cannot be applied once checkout has been completed. Only one promotion can be used per order, and certain brands or merchandise may be excluded from specific promotions.
What is FanCash?
Please note that the above information is subject to change, and we encourage you to visit the respective pages on our website for the most up-to-date details and instructions.